Privacy Policy

Last updated: 16 July 2026

Xanita (“Xanita”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.xanita.com (the “Website”), contact us, interact with our digital platforms or otherwise engage with us.

This Privacy Policy applies to visitors to our Website, customers, prospective customers, business partners, suppliers and other individuals whose personal information we process.

1. Who We Are

Xanita is a South African manufacturer of engineered fibreboard and related products and services.

For the purposes of applicable data protection laws, Xanita is responsible for the processing of personal information described in this Privacy Policy.

Our contact details are:

Xanita
0A Range Road
Blackheath, Cape Town
Western Cape, 7581
South Africa

Email: info@xanita.com
Telephone: +27 (0) 21 852 0606

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information you provide directly to us

This may include:

• Your name;

• Company or organisation name;

• Email address;

• Telephone or mobile number;

• Business or postal address;

• Information you provide when making an enquiry;

• Information contained in messages or other communications you send to us; and

• Any other information you voluntarily provide to us.

For example, when you complete a contact form on our Website, we may collect your name, email address, telephone number, subject and message.

Information collected automatically

When you visit our Website, certain technical and usage information may be collected automatically. This may include:

• Internet Protocol (IP) address;

• Browser type and version;

• Device information;

• Operating system;

• Pages visited and interactions with the Website;

• Date and time of access; and

• Information about how you use and navigate the Website.

We may collect this information through cookies and similar technologies.

Information received from third parties

We may receive personal information from third parties where this is permitted by law and reasonably necessary for our business activities. This may include information from business partners, distributors, agents, service providers, marketing platforms or other organisations with whom you or your organisation has a relationship.

3. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries and requests;

• Communicate with you about our products, services and business;

• Provide information, technical support or other assistance you request;

• Develop and maintain business relationships;

• Manage and improve our Website and digital services;

• Understand Website usage and improve the user experience;

• Send marketing and promotional communications where permitted by law;

• Measure and improve our marketing and advertising activities;

• Maintain the security and integrity of our Website and systems;

• Detect, investigate and prevent fraud, misuse or other unlawful activity;

• Comply with legal and regulatory obligations; and

• Establish, exercise or defend our legal rights.

We will not collect or use personal information for purposes that are incompatible with the purpose for which it was originally collected, unless permitted or required by applicable law.

4. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following legal bases:

• Your consent, where you have provided it;

• The performance of a contract or steps taken at your request before entering into a contract;

• Compliance with a legal or regulatory obligation; and

• Our legitimate business interests, provided that these interests do not unfairly override your privacy rights.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing Communications

We may use your personal information to send you information about Xanita, our products, services, news, events and other business-related communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant communication or by contacting us at info@xanita.com.

Please note that even if you opt out of marketing communications, we may still contact you where necessary for administrative, transactional, legal or other non-marketing purposes.

6. Cookies and Similar Technologies

Our Website uses cookies and similar technologies.

Cookies are small text files stored on your device that help websites operate, remember preferences and understand how visitors use a website.

We may use cookies to:

• Enable the functionality and security of the Website;

• Remember preferences and settings;

• Understand how visitors use the Website;

• Improve the performance and user experience of the Website; and

• Support marketing and advertising activities, where applicable.

Some cookies may be placed by third-party service providers that provide services to us.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of parts of the Website.

7. Sharing Your Personal Information

We may share personal information with selected third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

• Website hosting and technology service providers;

• Website and data analytics providers;

• Marketing and advertising service providers;

• Email and communications service providers;

• IT, cybersecurity and support providers;

• Professional advisors, including legal, accounting and financial advisors;

• Business partners, agents, distributors or service providers where necessary to support our business relationship with you; and

• Government, regulatory or law enforcement authorities where required or permitted by law.

We require service providers who process personal information on our behalf to handle that information in accordance with applicable legal requirements and our instructions, where required by law.

We do not sell your personal information.

8. International Transfers

Xanita operates internationally and may use service providers and business partners located in countries outside South Africa and outside the country in which you are located.

As a result, your personal information may be transferred to, stored in or processed in other countries.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

9. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of personal information transmitted to or stored by us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services or manage our relationship with you;

• Maintain appropriate business and financial records;

• Comply with legal, regulatory or contractual obligations;

• Resolve disputes; and

• Establish, exercise or defend legal claims.

The specific retention period will depend on the nature of the information and the purpose for which it is processed.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, unless we are required by law to retain it.

11. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete personal information;

• Request deletion of personal information in certain circumstances;

• Object to or request restriction of certain processing;

• Withdraw consent where we rely on consent to process your personal information;

• Request a copy of certain personal information in a portable format, where applicable; and

• Lodge a complaint with a relevant data protection authority.

You may also opt out of marketing communications at any time.

To exercise your rights, please contact us at info@xanita.com. We may need to verify your identity before processing your request.

We will respond to requests within the period required by applicable law.

12. South African Privacy Rights

Xanita processes personal information in accordance with applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

If you believe that we have not handled your personal information appropriately, please contact us first so that we can attempt to resolve your concern.

You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

13. Third-Party Websites and Links

Our Website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Children's Privacy

Our Website and services are intended for business and general audiences.

We do not knowingly collect personal information from children for the purpose of providing our business services. If you believe that a child has provided us with personal information, please contact us at info@xanita.com.

15. Automated Decision-Making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or data processing practices.

When we update this Privacy Policy, we will publish the revised version on our Website and update the “Last updated” date above.

17. Contact Us

If you have any questions about this Privacy Policy, our privacy practices or the personal information we hold about you, please contact us:

Xanita
0A Range Road
Blackheath, Cape Town
Western Cape, 7581
South Africa

Email: info@xanita.com
Telephone: +27 (0) 21 852 0606